hot777 Privacy Policy — Your Data, Protected

1 Introduction

This Privacy Policy applies to all users of the hot777 online gaming platform, accessible at hot777.wine and through the official hot777 mobile app. It explains how hot777 collects, uses, stores, shares and protects the personal information of its players, with specific relevance to users based in Pakistan.

When we say "hot777", "we", "us" or "our" in this Policy, we are referring to the platform and its operating entity. "You" and "your" refer to any individual who accesses the platform, registers an account or uses any hot777 service. "Personal data" means any information that can be used to identify you directly or indirectly.

By registering an account on hot777 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with the hot777 Terms and Conditions, which govern the overall relationship between you and the platform.

We take privacy seriously because we understand that Pakistani players are trusting us with sensitive information — including the mobile numbers linked to their JazzCash and Easypaisa accounts. That trust is not taken lightly and this Policy reflects our genuine commitment to handling your data responsibly.

2 Data We Collect

hot777 collects personal data in three main ways: information you provide directly, information generated automatically as you use the platform, and information received from payment processors when you make a deposit or withdrawal.

Information You Provide Directly

• Full name as it appears on your identity documents
• Date of birth (used for age verification — you must be 18 or older)
• Email address
• Mobile phone number (including the number linked to your JazzCash or Easypaisa wallet)
• Username and account password (password is stored in encrypted form only)
• Identity documents submitted for verification purposes (e.g., CNIC or passport)
• Any information submitted when contacting support

Information Generated Automatically

• IP address and approximate geographic location derived from IP
• Device type, operating system and browser information
• Session data including login timestamps, pages visited and time spent on the platform
• Betting and gaming history — games played, bet amounts, outcomes and transaction references
• Cookie and similar tracking data (see Section 7 for full details)

Information from Payment Processors

• Transaction reference numbers from JazzCash, Easypaisa, Raast or bank transfer
• Deposit and withdrawal amounts in PKR
• Payment status confirmations (success, pending, failed)

The data collected varies depending on the level of account activity. Basic browsing of the platform may generate only minimal automatic data. Full account registration and verified deposit and withdrawal activity will involve the broader set of information described above.

3 How We Use Your Data

hot777 uses the personal data it collects for specific, legitimate purposes. We do not use your data for purposes beyond those described in this Policy without your knowledge.

If you have opted in to receive promotional communications — for example, bonus offers related to PSL cricket betting or Casino promotions — you may unsubscribe at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.

4 Legal Basis for Processing

hot777 processes your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the agreement between you and hot777 — for example, processing a withdrawal to your Easypaisa account or verifying your identity before account activation.
• Legitimate interests: Processing that is necessary for hot777's legitimate business interests and that does not override your rights — for example, fraud detection, security monitoring and platform analytics.
• Legal obligation: Processing required to comply with applicable laws or regulations — for example, maintaining records of financial transactions for a required period.
• Consent: Processing based on your explicit agreement — for example, sending you promotional emails or SMS notifications about bonuses and new game launches. You may withdraw consent for this type of processing at any time.

Where processing is based on your consent, withdrawing that consent will not affect the lawfulness of any processing that took place before the withdrawal. It also will not affect processing carried out on other legal grounds.

5 Data Sharing and Disclosure

hot777 does not sell, rent or trade your personal information. Your data is only shared in the following limited and specific circumstances:

• Payment processors: When you make a deposit or request a withdrawal, the necessary transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank. This sharing is strictly necessary to complete the transaction.
• Identity verification services: Where required to verify your age or identity, relevant document data may be shared with a trusted third-party verification provider. Such providers are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
• Game software providers: Third-party game studios whose games are hosted on hot777 may receive anonymised session data for the purpose of game performance monitoring. Personal identifying data is not shared with game providers.
• Legal requirements: hot777 may disclose personal data if required to do so by a valid legal process, court order or applicable law. Where permitted by law, hot777 will endeavour to notify the affected account holder before making such a disclosure.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the platform's business, personal data held by hot777 may be transferred to the new entity. You will be notified if this occurs and if it changes the terms under which your data is processed.

6 Payment Data and PKR Transactions

All financial transactions on hot777 are conducted in PKR. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the payment is processed through that provider's secure payment infrastructure. hot777 receives a transaction confirmation and reference number but does not handle your wallet PIN, mobile banking password or full card details directly.

Transaction records — including deposit amounts, withdrawal amounts, dates, times and payment method references — are retained by hot777 as part of your account history. This record is necessary to resolve any payment disputes, verify your transaction history and support responsible gaming monitoring.

If you believe there has been an unauthorised transaction on your hot777 account, contact support immediately. We will investigate and, where confirmed as unauthorised, take appropriate steps to secure your account and review the transaction.

7 Cookies and Tracking Technologies

hot777 uses cookies and similar tracking technologies on its website and app to ensure the platform functions correctly, to analyse how it is used, and to personalise certain aspects of your experience.

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players interact with the platform — for example, which games are most popular, which pages are visited most frequently, and where technical issues may be occurring. This data is used in aggregate and does not identify you individually.
• Preference cookies: Used to remember your settings and preferences — for example, your preferred language or display settings — so you do not have to re-enter them each time you log in.

You can control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using hot777, but may affect certain personalisation features. hot777 does not use third-party advertising cookies or cross-site tracking cookies.

8 Data Retention

hot777 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal obligations.

• Active accounts: Personal data associated with an active hot777 account is retained for the duration of the account's active status.
• Closed or suspended accounts: Following account closure or suspension, core account data and transaction records are retained for a minimum of five years to satisfy financial record-keeping requirements.
• Identity verification documents: Documents submitted for age or identity verification are retained for the period required by applicable verification standards and are then securely deleted.
• Support correspondence: Communications with the hot777 support team are retained for up to three years to support dispute resolution and quality assurance.
• Marketing data: If you have opted in to marketing communications, your contact details for this purpose are retained until you opt out or request deletion.

When data is no longer required and there is no legal obligation to retain it, hot777 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9 Data Security

hot777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hot777 platform
• Encrypted storage of passwords — hot777 staff cannot view your account password in plain text
• Access controls limiting which staff can access personal data, based on their role and necessity
• Regular security monitoring and review of platform infrastructure
• Two-factor authentication options available for player accounts

While hot777 takes security seriously and applies industry-standard measures, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal information, hot777 will notify affected players promptly and take immediate steps to contain the breach and minimise its impact.

10 Your Rights Over Your Personal Data

hot777 respects your rights over your personal data. You have the following rights, which you can exercise by contacting the support team:

• Right of access: You can request a copy of the personal data hot777 holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold is incorrect, incomplete or out of date, you can request that we correct it. Many details can be updated directly in your account settings.
• Right to deletion: You can request that hot777 delete your personal data. We will action deletion requests where there is no overriding legal obligation to retain the data. Note that some financial transaction records must be retained for a minimum period as described in Section 8.
• Right to restrict processing: In certain circumstances you can request that we restrict how we use your data while a concern is being investigated.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you can withdraw that consent at any time through your account settings or by contacting support.
• Right to data portability: You can request a copy of the data you have provided to hot777 in a structured, commonly used format.

To exercise any of these rights, contact the hot777 support team through live chat or the support email address shown in the footer. Please include your registered mobile number or email address so we can identify your account. We aim to respond to all data rights requests within 30 days.

11 Children and Minors

hot777 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account or provided personal data to hot777, please contact support immediately so the account can be reviewed and closed.

Age verification is a required step in the full account activation process. Hot777 takes this obligation seriously and reserves the right to request identity documents at any time to confirm that a player meets the minimum age requirement.

12 Changes to This Privacy Policy

hot777 may update this Privacy Policy from time to time to reflect changes in the platform's practices, applicable laws or technical standards. When changes are made, the updated Policy will be published on this page with the revised "Last Updated" date shown at the top.

Where a change is material — for example, a significant change to how your data is shared or used — hot777 will notify affected players via in-platform notification or email before the change takes effect. Continuing to use the platform after a policy change has been published constitutes acceptance of the updated terms.

We recommend checking this page periodically. If at any point you are not comfortable with how hot777 handles your data, you are entitled to request account closure and deletion of your data as described in Section 10.

13 Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please reach out to the hot777 support team.

You can contact us through the live chat function available on the platform 24 hours a day, or by emailing the support address shown in the footer of this page. When making a data-related request, please include your registered mobile number and account username so we can locate your account promptly.

For full details of the rules governing your account and platform use, please also review our Terms and Conditions and our Responsible Gaming page.